2014, Contact Center, Online Experience and Social Media

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience. Customers also crave a more satisfying omni-channel shopping experience, IBM’s study found. Live chat is another technology you can use to improve customer experience.

Omni-Channel

Omni-Channel Self Service Consumers Meeting

Festive failings in UK customer service

Eptica

DECEMBER 11, 2015

In 2014 7% said they found it impossible or extremely difficult to find information on retailers’ websites – yet in 2015 this had trebled to 21%. Customers are dissatisfied with service online and offline There is widespread frustration with customer service levels on both sides of the Atlantic. Share this page on: Tweet.

Self Service

Self Service Customer Service Social Media Retail

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Festive failings in UK customer service

Webinars

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