2014, Consumers, Survey and Virtual Call Center

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

Omni-Channel

Omni-Channel Self Service Consumers Meeting

Multilingual Customer Support Services: Essential Facts and Truths

Grupo Noa

JANUARY 12, 2018

Obviously, a contact center has to communicate with hundreds of customers round the clock, and not necessarily everyone knows English. The 2014 survey on the consumer survey has found that 74% of customers are likely to buy from a contact center that is proficient in their domestic language.

Virtual Call Center

Virtual Call Center Call Center Contact Center Consumers

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Multilingual Customer Support Services: Essential Facts and Truths

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