Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead
ChurnZero
OCTOBER 30, 2020
To create a consistent onboarding experience, irrespective of a user’s onboarding cohort, Olson says Customer Success needs to ramp up automation. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort. “I He became a uniform unicorn,” says Abel.
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