Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. Despite the advancements in search, the Yahoo Directory did manage to survive until 2014 when it was closed for good. . One chatbot to rule them all: What is the next step in the search world?

Chatbots 109

Chatbots Self Service e-support Virtual Agent 109

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. It’s estimated that by 2020, 85% of customer service interactions will be automated.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Comm100

FEBRUARY 16, 2018

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Customers aren’t the only ones who experience pain points.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102