Talkdesk

NOVEMBER 8, 2016

Amelia was created in 2014, and features some superhuman capabilities: Amelia…has an understanding of the semantics of language and can learn to solve business process queries like a human. It can read 300 pages in 30 seconds, and learn through experience by observing the interactions between human agents and customers.

Customer Experience 40

Customer Experience Call Center Chatbots Banking 40

Talkdesk

NOVEMBER 8, 2016

Amelia was created in 2014, and features some superhuman capabilities: “Amelia…has an understanding of the semantics of language and can learn to solve business process queries like a human. .” Humana has leveraged artificial intelligence to identify in real time when customers are having a poor call center experience.

Customer Experience 40

Customer Experience Call Center Chatbots Banking 40

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Beyond simply facilitating intra-office communications, Slack has evolved into a powerful tool for increasing employee productivity, improving overall collaboration and unifying disparate business tools and systems. Offices around the world (including ours!)

Call Center 40

Call Center Call Center Solutions Fashion Call Center Experience 40