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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. She is the Sr.

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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10 Things Every SaaS Business Should Know About Net Promoter Score

Wootric CX Blog

MAY 12, 2020

When it becomes a firehose, you are ready for text analytics to tell you what your customers are feeling and what they care most about. . In 2014, Airbnb increased bookings from their referral program by more than 300% per day. This reduces churn and enhances lifetime customer value. Use NPS as a referral trigger.

Net Promoter Score 98
Net Promoter Score NPS Effort Score Feedback 98
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