Behind the Scenes of Airbnb’s Net Promoter Survey
Retently
SEPTEMBER 3, 2023
Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.
Let's personalize your content