C3Centricity

AUGUST 4, 2020

Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. What makes a great customer care centre? Customers these days expect a response in minutes or hours rather than days. CustomerSatisfaction #CustomerCare… Click To Tweet.

Customer Service 177

Customer Service Social Media Customer Service Representative Self Service 177

Comm100

AUGUST 24, 2016

The problem might be with the quality of your product/service. But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Magellan Solutions

MARCH 23, 2021

Customers prefer phone calls over other medium to reach a business. Consumers call a customer service agent when they encounter service or product issues. People do more business with businesses that provides good customer service . Consumers prioritize speed to resolution.

Call Center 52

Call Center Customer Retention Healthcare Poor Customer Service 52

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI 45

ROI Social Media Airlines Customer Service 45