2013, Brand Values, Contact Center and Social Media

Four Ways to Increase Meaningful Interactions with Your Customers

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction

Interaction Telecommunications Customer Satisfaction Social Media

The widening UK customer experience gap

Eptica

SEPTEMBER 30, 2015

Author: Derek Lewis In previous decades an organization’s brand was something it controlled, with how it was perceived in the market driven by expensive advertising and marketing campaigns. The rise of social media and increasingly demanding customers has changed all of this. out of 100 – in January 2013 it was 78.2.

Omni-Channel

Omni-Channel Customer Experience Social Media Knowledge Base

Customer Experience Update

Four Ways to Increase Meaningful Interactions with Your Customers

The widening UK customer experience gap

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