The Golden Rule of Hospitality and Customer Experience
Michel Falcon Experience
MARCH 17, 2023
I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. It can’t be anecdotal.
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