Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Let’s explore both options, their applications, and their usefulness to organizations.

Knowledge Base 103

Knowledge Base Self Service Contact Center e-support 103

Ecrion

MAY 17, 2019

Today’s support leaders are empowering associates with AI tools to transform the client journey. Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. The AI customer experience renders this frustration obsolete.

Self Service 64

Self Service Customer Experience Customer Journeys e-support 64

Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. 5 Ways to Create a Customer Obsessed Brand. 5 Ways to Create a Customer Obsessed Brand. The Me-Economy.

Self Service 52

Self Service Brands Omni-Channel Loyalty 52

SmartKarrot

FEBRUARY 16, 2022

Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. Providing a high-quality customer experience can save up to 33% of customer service costs. What do customers have to say about customer experience? 50% of the consumers in the U.S.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. 5 Ways to Create a Customer Obsessed Brand. 5 Ways to Create a Customer Obsessed Brand. The Me-Economy.

Self Service 40

Self Service Brands Omni-Channel Loyalty 40

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Sasha Tenodi. Wendy Glavin. wendyglavin.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40