2012 Customer Focused Effort Score Loyalty Programs 
ShepHyken
MARCH 31, 2018
Many customers post a question or problem not as a rant, but as a basic cry for help. When customers leave a scathing review on Facebook or send a nasty tweet, it is often because the first effort, whether on the phone, through social media, or even in person, was not handled to the customer’s satisfaction.
ProProfs Chat
MAY 6, 2020
Customer Experience Training Success Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. This allows them to perform well and create a delightful customer experience journey effectively.
Expert insights. Personalized for you.
87 
Let's personalize your content