SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. Survey Monkey. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. Survey Monkey. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40