Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Beyond Philosophy

NOVEMBER 11, 2014

Charles Duhigg is a staff writer for The Times and author of “ The Power of Habit: Why We Do What We Do in Life and Business. ” “ Duhigg goes on to say that understanding consumers’ shopping habits and personal habits for marketing is a priority despite the fact that most of us are hardly aware of those patterns ourselves.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

ProProfs Chat

JUNE 14, 2019

Around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Worldwide, 67% of people believe that customer service as a whole is improving. 67% of customer service interactions can be handled by a dedicated community of core customers. Forrester.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90