Stella Connect

JUNE 25, 2018

And it directly impacts your center’s bottom line by improving margins, reducing churn, and turning customers into brand evangelists. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Cross-train agents. All rights reserved.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

And it directly impacts your center’s bottom line by improving margins, reducing churn, and turning customers into brand evangelists. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Cross-train agents. All rights reserved.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130