Kustomer

SEPTEMBER 3, 2020

It takes a lot of effort and time to change a company mindset because it is dependent on the employees. It’s almost embarrassing to look and see the statistics around how many digital transformation efforts are failing. It’s somewhere between 80 and 95% of digital transformation efforts are failing.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Consider the variables that go into your center’s Customer Satisfaction (CSAT) rating holistically, highlighting the relationship between FCR and NPS. Strive for minimal customer effort.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Consider the variables that go into your center’s Customer Satisfaction (CSAT) rating holistically, highlighting the relationship between FCR and NPS. Strive for minimal customer effort.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40