Stella Connect

JUNE 25, 2018

If you don’t already have access to the data you need to inform improvement strategies, invest in software that collects the kind of granular customer intel that can be useful to your agents on the ground. Customer satisfaction is directly related to FCR. Stella Connect Screenshot. Measure CSAT frequently. All rights reserved.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

If you don’t already have access to the data you need to inform improvement strategies, invest in software that collects the kind of granular customer intel that can be useful to your agents on the ground. Customer satisfaction is directly related to FCR. Stella Connect Screenshot. Measure CSAT frequently. All rights reserved.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Kustomer

SEPTEMBER 3, 2020

It feels like when you talk about this modern journey map, and then really looking at these different touch points, are there some creative measurements that you’re seeing people do along that journey to be able to understand the voice and how customers are reacting at different touch points? Gabe Larsen: (02:36). Nate Brown: (02:37).

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52