Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Matthijn said: Aug 31, 10 at 3:55 am Great example of inovation in the field of customer service. It realy helped their efforts in improving customer satisfaction.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42

Service Untitled

NOVEMBER 6, 2009

Focusing on strategy. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy.

Policies 40

Policies Exercises Travel Customer Service 40

Storyminers

JULY 6, 2020

Eliason, who interacted with more than 10,000 Comcast customers via Twitter, was the subject of significant press attention; he was featured in The Wall Street Journal , ABC News , Wired , The Washington Post , BusinessWeek , Forbes , and The Philadelphia Inquirer , among other publications. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Eliason, who interacted with more than 10,000 Comcast customers via Twitter, was the subject of significant press attention; he was featured in The Wall Street Journal , ABC News , Wired , The Washington Post , BusinessWeek , Forbes , and The Philadelphia Inquirer , among other publications. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130