Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. Adopt omnichannel .

Tools 189

Tools Customer Service Tips Omni-Channel 189

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Consumer Expectations for Omnichannel Will Soar. Nearly a decade later, few brands have moved to capture that value. .” – Blake Morgan (@BlakeMichelleM ).

Self Service 40

Self Service Trends Customer Service Contact Center 40

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “Hold times are unavoidable…but Fonolo allows us to offer a positive customer experience, every time.”. Real -time dashboards identify trends and “hot alerts” for high-impact issues. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116