InMoment XI
OCTOBER 10, 2022
The Power of a Good Customer Experience. 81% of companies who are able to deliver customer experience excellence outperform their competition. Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009) An improved customer experience directly affects the bottom line. Source: RightNow ).
Retently
JULY 28, 2023
But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. The most well-known and trusted CX metrics are NPS , CSAT , and CES.
Retently
OCTOBER 19, 2018
But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.
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