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Mental health is now a workplace issue. How should businesses address it?

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Leaders continuously gather data to track performance in real time, measuring teams and employees on product development and improvement instead of project status and completion.

Net Promoter Score 52
Net Promoter Score Healthcare First Call Resolution Survey 52
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The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence.

Self Service 40
Self Service Trends Customer Service Contact Center 40
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