Remove 2009 Remove Customers Remove Interaction Remove Online Experience
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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms.

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How AI-based self-service can transform the customer experience

Eptica

Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. hours per day online , up from just 3 hours in 2009. hours per day online , up from just 3 hours in 2009. Published on: June 20, 2018.