2009 Customer Satisfaction Feedback First Call Resolution 
Service Untitled
MARCH 16, 2009
Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. What’s more, human-centered workflows translate into a better customer experience—because employees can focus their energies on customer satisfaction and product innovation.
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