2009 Customer Focused Touchpoint White Paper 
ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.
Beyond Philosophy
SEPTEMBER 13, 2016
It’s about hiring the most customer sensitive, proactive staff, training them to be customer focused, and making customer processes as friendly as possible. One of the challenges here is coordinating social media selected with other communication channels, including communication by employees.
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