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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

Employee Engagement 137
Employee Engagement Engagement Strategy Effort Score 137
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What is Call Center Compliance?

NobelBiz

APRIL 9, 2024

The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes. Additionally, the Security Rule addresses the protection of electronic health data.

Call Center 104
Call Center Healthcare Contact Center Financial 104
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