The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison
Comm100
NOVEMBER 23, 2020
While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. Once a new ticket is created, it can easily be tagged, sorted, and distributed to the right agent at the right time. 4.7 / 5 (Capterra).
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