2009, Brand Values, Brands and Self Service - Customer Experience Update

What Elephants and Customer Experiences Have in Common

CSM Magazine

FEBRUARY 7, 2023

This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. A good example is speech analytics.

Self Service

Self Service Customer Experience Gamification Analytics

5 Ways to Apply AI and Win Back Business

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Customers were aware at the outset that they were talking to a bot and were able to handover to a service adviser whenever they wanted.

Self Service

Self Service Chatbots Contact Center Policies

Customer Experience Update

What Elephants and Customer Experiences Have in Common

5 Ways to Apply AI and Win Back Business

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