2009 Article Customer Satisfaction Gamification 
CSM Magazine
FEBRUARY 7, 2023
The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies.
SurveySensum
JULY 14, 2020
Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].
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