Rebellion at Dollar General! A Challenge to CX Strategies?
CX University
APRIL 2, 2024
Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. On March 12, 2024, The Dollar General store in Mineral Point, WI, rebelled against the company, and the entire store staff quit.
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