How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
In 2021, this meant that 48% of organizations diversified the digital channels they support. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. in 2021. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology.
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