2009, 2016, Brand Values and Leadership - Customer Experience Update

Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan. Your reputation is your lifeline.

Strategy

Strategy Social Media Airlines Software

Your Customer Experience is Superficial unless you have the “Q”

CX University

OCTOBER 19, 2017

In fact, as Fast Company has noted, it truly was a crisis of leadership: their mobile silo head was aware of battery issues and rushed ahead with production anyway, likely to hit a KPI number. The open market impact was disastrous in brand value, perception, customer experience and trust. Samsung lost in 2016.

Customer Experience

Customer Experience Culture Metrics Airlines

Customer Experience Update

Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

Your Customer Experience is Superficial unless you have the “Q”

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