How to Turn NPS Detractors Into Promoters
Lumoa
JANUARY 2, 2022
Studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. That said, how can you turn your detractors into promoters? Depending on their response, customers fall into one of these three categories used to establish an NPS score.
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