Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Kayako

OCTOBER 29, 2015

The concept also took off in the media, with guides from the likes of Entrepreneur.com on how to make your call centres go virtual. Customer interactions were at the top of this list, and many entrepreneurs and small companies were considering why they should hire a support rep in house when they could outsource one for $4 or less an hour?

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Lumoa

JANUARY 2, 2022

The Net Promoter Score® (NPS) framework is the most commonly used survey methodologies globally and is upheld as the gold standard for customer experience metrics. Respondents are asked the question, “How likely are you to recommend ABC company/product to a friend or colleague?” What Is a Detractor?

NPS 208

NPS Net Promoter Score How To Social Media 208

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? CX survey triggers.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83