Remove 2008 Remove Customer Change Remove Customer Experience Management Remove Loyalty
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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Here are the 20 must read books we ended up with: Our Favourite Books on Customer Experience. The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.