2019 in Review: Conversational AI and Customer Experience Trends
Interactions
DECEMBER 18, 2019
Facebook had only recently developed their chat function in 2008, which was really only used for communication between friends. Contacting a business through a chat box or text message was rare. Voice search is up–50% of all searches will be voice searches by 2020, per comScore. AI and Agents: Better Together.
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