Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Interactions
DECEMBER 18, 2019
Facebook had only recently developed their chat function in 2008, which was really only used for communication between friends. Contacting a business through a chat box or text message was rare. AI and Agents: Better Together. Here are some examples to put things in perspective: . Lisa Michaud, Senior Product Manager.
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