2007 Customer Service Strategies Engagement Report 
Comm100
SEPTEMBER 28, 2021
Through digital transformation in customer service, companies are improving efficiency, reducing workload on customer service agents, reducing costs, improving CSAT scores, and much more. That included tips on how to engage with leadership, collect feedback from your organization, and communicate change.
CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!
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Storyminers
JULY 6, 2020
She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.
Storyminers
JULY 6, 2020
She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.
Comm100
OCTOBER 17, 2017
Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement. Engage with Millennials.
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