ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Type: Customer Centric. Customer Satisfaction (CSAT) is the most common KPI companies track when it comes to Customer Care. Type: Customer Centric.

Customer Experience 86

Customer Experience Average Handle Time Net Promoter Score Customer Care 86

Michel Falcon Experience

FEBRUARY 11, 2019

Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Pete’s Beach, Florida.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

.” To, you put one finger up at a time; just don’t start with the middle finger. Are you content with your customer experience? The expectations of our employees and our customers must be managed to build a people first culture. And it was ‘Customer experience management’ And it made sense to me.

Culture 12

Culture Employee Engagement Company Engagement 12