2007, Average Handle Time, Customer Experience Management and Net Promoter Score

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. So I interviewed for both and I got offers for both and I decided that it was going to be 1-800-GOT-JUNK largely because they were doing this already culture engagement experience. So I transitioned into the operations management side of the company at this point.

Customer Experience

Customer Experience Customer Service Customers Hospitality

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture

Culture Employee Engagement Company Engagement

Customer Experience Update

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

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