Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Aimee Lucas.
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