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A History of Customer Support Technology

Team Support

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions.

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Top 30 SaaS Companies in India

SmartKarrot

Agile CRM offers lead generation, contact management, and integrated telephony services. It also offers marketing automation such as email marketing campaign management and social selling tools. IBSFintech has gained international recognition with its seamless solutions that help global corporates manage their finances.

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