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NPS Competitive Advantage Loyalty Measurement Effort Score Feedback ROI Customer Retention Customer Expectations Customer Centricity More Related Topics >
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The Financial Imperative of Best in Class Service

CSM Magazine

NOVEMBER 6, 2016

With business leaders paying more and more attention to the customer experience, eradicating weak links will be a key focus for the new wave of ‘Customer Service Officers’ and ‘Chief Customer Officers’ that are entering boardrooms around the world. About the Author.

Financial 40
Financial Chief Customer Officer Net Promoter Score Effort Score 40
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The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. The Standard Net Promoter Score Question [an 11-point scale question]. The Reason Why Question [an open-ended question]. This blog is a summary of those findings.

Net Promoter Score 130
Net Promoter Score NPS B2B Metrics 130
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