2006 Chief Customer Officer Management ROI 
Customer Bliss
DECEMBER 22, 2016
Although many executives and business leaders are likely to agree with this notion, very few have successfully harnessed this belief and elevated the strategic importance of the customer’s needs to great effect. Corinium: How would you describe the evolution/progression of the Customer Experience in the last 12 to 18 months?
Horizon CX
DECEMBER 27, 2019
His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. Financial Linkage of NPS to Business Outcomes (ROI). Survey Deployment Methods for obtaining NPS. December 27, 2019.
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