2006 Call Center Communication Exceptional Customer Service 
Service Untitled
MARCH 2, 2010
Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. My congratulations to a team of professionals for going that extra mile for customers. We’ve all heard the saying “it starts at the top.”.
Service Untitled
SEPTEMBER 22, 2010
If a customer is upset when they call, our training focuses on bringing the customer level of “excitement” down, making sure we use the right words, that we apologize for any lapse of service or perceived lapse of service. Answer: We have ten Customer Care Principles.
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