CX Accelerator

MAY 25, 2022

When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. This may be self-service, in-person, phone, email, chat, social media or text message. Your company will choose which channels to configure for customers to reach out.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Real -time dashboards identify trends and “hot alerts” for high-impact issues. Customers appreciate: Being provided with a smooth experience across multiple channels.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Comm100

AUGUST 23, 2018

Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. What this means is big news for business: More people across the globe are now using messaging apps over social media. It takes little to no time to get an update on your card.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100