Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

Analytics 304

Analytics NPS Financial Analysis 304

Currency Alliance

NOVEMBER 16, 2021

Therefore, most reward catalogs look like ecommerce stores from 2005. In 2021, traditional reward catalogs may actually be counterproductive to your customer experience. If you engage in a few, direct loyalty partnerships, you will quickly harness insights from those partners which can contribute to further personalization.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Therefore, most redemption catalogs look like ecommerce stores from 2005. In 2021, traditional redemption catalogs may actually be counterproductive to your customer experience. It often has a great CX and UI. But like most ‘easy’ solutions, they are only partially effective. Adopt headless, or API-first ecommerce platforms.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52