2005 Consumers Customer Service Strategies System 
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945. Gen Xers value independence, as well as individual choice.
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945. Gen Xers value independence, as well as individual choice.
Michelli Experience
OCTOBER 16, 2015
Like implementing a new customer service platform , opening a new service channel requires significant investments of time and money; the return on which can be difficult to predict. With this in mind, we surveyed consumers to learn more about their preferences for and use of live chat. There are, however, some outliers.
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