CX Accelerator

MAY 25, 2022

When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. This may be self-service, in-person, phone, email, chat, social media or text message. Jenny began her call center customer service journey on the front lines back in 2005.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Comm100

AUGUST 23, 2018

Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. What this means is big news for business: More people across the globe are now using messaging apps over social media. billion monthly users worldwide.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Enchant is full of well thought out features, saving us time and stress. and cloud-based call center offerings. ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116