2005, 2009, Analytics and Customer Care - Customer Experience Update

Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. From there, she found a place to successfully combine three tiers of skills: Analytical. She stayed within customer experience and remained focused there. Storytelling. Change Management.

Chief Customer Officer

Chief Customer Officer Industry Social Media Conference

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .

Contact Center

Contact Center Customer Satisfaction Technology Self Service

Customer Experience Update

Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

11 Contact Center Technologies to Boost Customer Satisfaction

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