So Many Customer Experience Lessons – So Little Time!
Michelli Experience
JULY 17, 2018
A chain of 9,000 stores in 2004 has been reduced to a brand with three brick and mortar locations. For example, where do we cling to sales processes or service delivery that produces unnecessary pain for our customers? I am really not sure why I want to take a picture in front of the Blockbuster in Bend.
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